We promise and are committed to providing efficient, professional, ethical and friendly service to our customers as follows:

1. To provide friendly, efficient and responsive service when dealing with customers.
2. To respond to all complaints within ten (10) working days from the date of receipt of complaint.
3. To take preliminary action on complaints / feedback received within a period not exceeding three (3) working days. 4. To monitor issues / feedback on Universiti Malaysia Perlis (UniMAP) through newspapers and the internet and make
newspaper clippings on issues, record for daily management information. 5. To coordinate the compilation of the list of annual activities at the beginning of each year (January). 6. To ensure that the promotion / publicity plan of Universiti Malaysia Perlis (UniMAP) is complied with and implemented according to the set time. 7. To ensure the quality provided is at an average level of ‘Very Good’.